Privacy & Policy
Last modified: April 27, 2023 (see archived versions)
Introduction
This document presents the privacy policy of Weego, an African mobility startup based in Morocco. The policy describes how Weego collects and processes personal data, the types of personal data collected, the reasons for collection and how long personal data is kept. The policy also explains users' rights with respect to their personal data, including how to exercise those rights, where personal data is stored, and whether and when personal data may be shared with third parties.
In addition, the role of Weego's Privacy Officer and how to contact him/her with any questions or concerns are detailed.
This document is a transparent and comprehensive guide to Weego's privacy practices.
I. How is your personal data collected and processed by Weego?
1) Personal data collected by Weego
We collect a variety of personal data from our users in order to provide them with a personalized and efficient transport experience. The personal data we collect includes :
Contact information: This includes the user's name, e-mail address and telephone number.
Payment information: We collect payment information to process payments for transport services. This may include credit or debit card information.
Location data: We collect the user's location data to provide relevant transport recommendations and to track the user's transport history.
Transport history: This includes information on the user's transport choices and preferences, as well as their current transport status.
Profile information: This includes information about the user's preferences, such as their preferred mode of transport, and any other information they choose to share in their Weego account.
This personal data is collected in order to provide a personalized transport experience, process payments and improve the performance of the Weego application. By collecting this information, we can provide relevant transport recommendations and make the transport process smoother and more efficient for our users.
2. Why is personal data collected?
Personal data collected by Weego is used for several purposes:
Personalization: The information collected enables us to personalize the transport experience for each individual user. This includes providing relevant transport recommendations, tracking transport history and storing user preferences.
Payment processing: The payment information collected is used to process payments for transport services. This allows users to easily and securely pay for their transport in the Weego application.
Improving application performance: By gathering information on user behavior and preferences, we can improve the performance of the Weego application and offer a better overall experience. This includes fixing bugs, optimizing the application for different devices and updating the application with new features.
Marketing and advertising: We may use the information we collect to personalize advertising and marketing communications, to better understand our users and to improve our marketing and advertising efforts.
Compliance with legal obligations: In certain circumstances, we may be required by law to disclose personal information to government agencies or other third parties.
Overall, the personal data collected by Weego is used to provide a personalized and efficient transportation experience to our users, and to improve the performance and functionality of the Weego app.
3. How long are personal data stored?
How long Weego keeps personal data depends on a number of factors, including the purpose for which it was collected and the user's preferences. In general, personal data is stored for as long as is necessary to achieve the purpose for which it was collected. After this period, data will either be deleted or made anonymous in order to protect the privacy of our users.
Contact information: Contact information, such as name, e-mail address and telephone number, is generally retained for as long as the user maintains their Weego account. If a user closes their account, their details will be deleted.
Payment information: Payment information, such as credit or debit card details, is generally stored for a limited period to comply with financial regulations and prevent fraudulent activity. After this period, payment information will either be deleted or anonymized.
Location data: Location data is generally stored for a limited period in order to improve the performance of the Weego app and to provide relevant transport recommendations. After this period, location data will either be deleted or anonymized.
Transport history: Transport history is generally stored for a limited period of time in order to provide a personalized transport experience and improve the performance of the Weego application. After this period, the transport history will either be deleted or anonymized.
Weego takes the privacy of its users seriously and is committed to protecting their personal data. We store personal data for the minimum time necessary and regularly review our data retention policies to ensure that they comply with privacy laws and regulations.
II. What are your rights?
1) How to exercise your rights
At Weego, we take the privacy of our users seriously and are committed to ensuring that they can exercise their rights over their personal data. Below is a guide on how users can exercise their rights:
Access: Users have the right to access their personal data processed by Weego. To request access to your personal data, please send a written request to our Privacy Officer at the contact details provided in this Privacy Policy.
Correction: Users have the right to request correction of any inaccurate personal data processed by Weego. To request correction of your personal data, please send a written request to our Privacy Officer at the contact details provided in this Privacy Policy.
Deletion: Users have the right to request the deletion of their personal data processed by Weego. To request the deletion of your personal data, please send a written request to our Privacy Officer at the contact details provided in this Privacy Policy.
Restriction of processing: Users have the right to ask Weego to restrict the processing of their personal data in certain circumstances. To request the restriction of the processing of your personal data, please send a written request to our Privacy Officer at the contact details provided in this Privacy Policy.
Objection: Users have the right to object to the processing of their personal data in certain circumstances. To object to the processing of your personal data, please send a written request to our Privacy Officer at the contact details provided in this privacy policy.
Portability: Users have the right to receive their personal data in a structured, commonly used and machine-readable format and have the right to transmit this data to another data controller. To request portability of your personal data, please send a written request to our Privacy Officer at the contact details provided in this Privacy Policy.
Complaint: Users have the right to lodge a complaint with a supervisory authority if they consider that Weego has not processed their personal data in accordance with applicable privacy laws.
In conclusion, Weego is committed to ensuring that users can exercise their rights over their personal data and will respond to all requests in a timely and appropriate manner.
2) Are your personal data shared with third parties?
At Weego, we understand the importance of protecting your personal data and guaranteeing your privacy. As a result, we limit the sharing of your personal data to those third parties who have a legitimate reason to access it.
For example, we may share your personal data with service providers who help us operate our app, such as payment processors or data storage providers. In such cases, we take appropriate steps to ensure that these service providers only use your personal data for the purpose for which it was shared and that they maintain the security and confidentiality of your personal data. We may also be required to share your personal data with government agencies or other third parties in accordance with applicable laws or regulations. In these cases, we will only share your personal data if we are required to do so by law or if we believe it is necessary to protect the rights, property or safety of Weego, our users or others. We will not sell or rent your personal data to third parties for marketing purposes without your consent. If you have any concerns or questions regarding the sharing of your personal data with third parties, please do not hesitate to contact our Privacy Officer at the contact details provided in this Privacy Policy.
PRIVACY OFFICER CONTACT INFO
Weego's Privacy Officer is responsible for overseeing our privacy practices and ensuring that we comply with applicable privacy laws and regulations. If you have any questions or concerns about our privacy practices or the protection of your personal data, please do not hesitate to contact the Privacy Officer at privacy@weegolife.com. The Privacy Officer will make every effort to address your concerns and answer any questions you may have. If you are not satisfied with the response you receive, you have the right to lodge a complaint with the competent data protection authority. Please note that in order to protect your privacy and security, we may need to verify your identity before we can respond to your request. This may involve asking you to provide additional information or documents to confirm your identity. At Weego, we are committed to protecting your privacy and ensuring that your personal data is treated with respect and confidentiality. If you have any questions or concerns, please do not hesitate to contact our Privacy Officer at privacy@weegolife.com . We may also be required to share your personal data with government agencies or other third parties in accordance with applicable laws or regulations. In these cases, we will only share your personal data if we are required to do so by law or if we believe it is necessary to protect the rights, property or safety of Weego, our users or others. We will not sell or rent your personal data to third parties for marketing purposes without your consent. If you have any concerns or questions regarding the sharing of your personal data with third parties, please do not hesitate to contact our Privacy Officer at the contact details provided in this Privacy Policy.
